Office Policies

Grand River Dental Group Office Policies

The Grand River Dental Group office is OSHA and HIPAA compliant. We use digital radiographs, which significantly reduces the patients exposure to ionizing radiation. A strict infection control policy is in place. We have further implemented the latest ADA and MDA Covid-19 protocols. They include extra-oral suction that safely captures chairside aerosol and sprays. UV light that destroys airborne viruses and bacteria and finally we have invested in our patients wellbeing by employing whole office air purification. The staff are all CPR certified; the doctors and hygienists regularly participate in continuing education classes.

Please provide 24-48 hours notice if you need to cancel or reschedule an appointment. A fee will be charged if canceling less than 24 hours prior to the appointment.

A bank fee will be charged for returned checks.

Patient co-pays should be paid at the time of service, unless other arrangements have been made. We will do our best to estimate your insurance coverage. Pre-authorization prior to major dental treatment is recommended. We offer flexible payment plans and attempt to work with all our patients. Feel free to contact our office staff to discuss any concerns you may have.